Refund policy
Exchange Policy
Effective Date: May 2025
At Princess Nightwear, customer satisfaction is at the core of everything we do. If you are not entirely satisfied with your purchase, we're here to help. This Return & Exchange Policy outlines the conditions and process for returning items.
1. Exchange Policy
- If you wish to exchange an item (for size, colour, or a different product), please follow the return process and place a new order after your refund is initiated.
- We do not offer direct exchanges.
2. Eligibility for Exchange
- We accept exchange under the following conditions:
- The product must be exchanged within 7 days of receiving the order.
- The product must be unused, unwashed, and in its original condition with all original tags, labels, and packaging intact.
- Products showing signs of wear, damage, alteration, or missing parts not due to our error will not be eligible for exchange.
Please Note:
- Certain products such as sale items, accessories, and innerwear are non-exchangeable due to hygiene and promotional policies.
- Exchange requests raised after 7 days from delivery will not be accepted.
3. Exchange Process
To initiate a exchange:
- Contact us via email at hello@princessnightwear.com or call us at +919675076555 within 7 days of receiving your product.
- Provide your order ID, reason for exchange, and clear images of the product (if applicable).
- Once your request is approved, you will be asked to courier the product back to our official address.
Important:
- Customers are responsible for the cost of shipping the product back to us in case of a return (except where the return is due to a wrong or damaged product sent by us).
- We recommend using a trusted courier service with tracking for sending returns.
- Returns sent for exchange without prior approval will not be accepted.
- Please ensure the product is securely packed to prevent any damage during transit.
4. Inspection and Approval
- Once the exchanged product reaches us, our quality inspection team will review the item.
- This process typically takes 2–4 business days after receipt.
- If the return meets all conditions, then the exchange will be processed accordingly.
5. Cancellations
- Orders can be cancelled within 2 hours of placing the order by contacting our customer support team.
- Orders once processed or dispatched cannot be cancelled.
6. Non-Returnable Products
- The following items are not eligible for return or refund:
- Products marked as "Final Sale" or "Clearance."
- Accessories and fashion jewelry.
- Innerwear and personal hygiene products.
- Customized or personalized items.
Please check the product description carefully before placing your order.
7. Damaged or Defective Products
- In case you receive a damaged or defective product:
- Notify us within 24 hours of delivery with photographs clearly showing the issue.
- If verified, we will arrange for a replacement or refund at no extra cost to you.
8. Responsibility
- Princess Nightwear is not responsible for products lost, stolen, or damaged during the return shipping process if sent independently by the customer.
- We strongly recommend using a trusted courier service with tracking when returning products.
9. Contact Us
For any return or exchange inquiries, you can contact:
Princess Nightwear Customer Care
Phone: +919675076555
Email: hello@princessnightwear.com
Address: A P Textiles, 134/1 M.G. Road, 4th Floor, Burra Bazar, Kolkata 700007
West Bengal, India
Our team is always happy to help you with any concerns or questions.
This Return & Exchange is subject to change without prior notice.
Please review this page periodically for any updates.