Refund policy
Exchange Policy
At Princess Nightwear, we want you to absolutely love what you wear. We understand that sometimes a product may not be the perfect fit — and that's completely okay! To make sure you always walk away happy, we offer a hassle-free exchange with any product available on our website, princessnightwear.com.
Please note that we do not offer refunds or returns. However, our flexible exchange policy ensures you'll always find something you love.
1. What Can You Exchange For?
You're welcome to exchange your product for anything available on our website — a different size, a different colour, or even an entirely different product. The choice is yours!
2. Exchange Eligibility
To be eligible for an exchange, please ensure the following:
- The exchange request is raised within 7 days of receiving your order.
- The product is unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
- The product does not show any signs of wear, damage, or alteration.
Items not eligible for exchange:
Products marked as "Final Sale" or "Clearance," accessories, fashion jewellery, innerwear, personal hygiene products, and customised or personalised items are not eligible for exchange due to hygiene and promotional considerations. We kindly request you to review the product description carefully before placing your order.
Exchange requests raised after 7 days from delivery will unfortunately not be accepted.
3. How to Request an Exchange
We've kept the process simple and convenient for you:
Step 1: Reach out to us within 7 days of delivery via email at hello@princessnightwear.com or drop a whatsapp message at 9675076555
Step 2: Share your order ID, the reason for exchange, and clear photographs of the product.
Step 3: Once your request is approved, we will arrange a pickup from your doorstep — no need for you to visit any courier office or bear any shipping costs.
Step 4: Let us know which product you'd like instead — you can pick anything from our website! Once we receive and inspect the original product, your new product will be delivered right to your door.
A few things to keep in mind:
- Both pickup and delivery will be arranged entirely by us at no extra cost to you.
- Please keep the product securely packed and ready with all original tags and packaging before the pickup arrives.
- Please do not send products back on your own without prior approval — unapproved shipments will not be processed.
4. Inspection & Processing
Once we receive your product, our quality team will inspect it within 2–4 business days. If everything checks out, we'll process your exchange and ship your new product to you promptly.
If the product does not meet the exchange conditions, we'll get in touch with you to discuss the next steps.
5. Received a Damaged or Defective Product?
We're sorry if that happened! Please notify us within 24 hours of delivery with clear photographs of the issue. Once verified, we'll arrange a replacement at absolutely no extra cost to you.
6. Order Cancellations
If you change your mind, orders can be cancelled within 2 hours of placing them by reaching out to our customer support team. Once an order is processed or dispatched, it cannot be cancelled.
7. Contact Us
We're always here for you! For any exchange-related queries, feel free to reach out:
Princess Nightwear Customer Care
Phone: +91 96750 76555
Email: hello@princessnightwear.com
Address: Princess Nightwear, 134/1 M.G. Road, 4th Floor, Burra Bazar, Kolkata 700007, West Bengal, India
Our team is happy to assist you with anything you need.
This Exchange Policy is subject to change without prior notice. Please visit this page periodically for updates.